Company FAQs
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Company FAQs
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Company FAQs

Do you have manual or operation video for us to know more about the machines?

Yes, not only manual and operation video, 3D/PDF drawing also available to make as per your design, also the video we can make of testing the material from our packaging machine if your packing goods are easier for us to find from our local market. 

Will you provide the door to door service?

Yes, please offer us your final destination, we will check with our agent to see if is available, and most of the area are ok for us to do customs clearance and delivery in your countries.

When did Top Y Machinery founded?

TOP Y Machinery Co., Ltd, founded in 2011, is a technology-leading manufacturer of producing packaging machinery. We have more then 20 years of experiences about providing packing solution.

What can you provide service?

Pre-sale Service 1. 24 hours online. Your inquiry will be reply quickly, and can go through all questions with you by any online chatting tools. 2. Professional introduction, details pictures and working videos to show machine. On-sale Service 1. Before the shipment, we not only Have the strict QC test for all orders, and also will update the photos or videos to you for checking. 2. We will keep following the shipping information to you after shipped out. After-sale service 1. There is at least one year warranty for all products. 2. Free spare parts, Field installation, Commissioning and training, Video technical support, Online Support. 3. 24 hours online to solve any problem. We would like to show you the video or photos with the technical support.