FAQs
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After sale FAQs

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Do you offer nitrogen flushing system for snack packaging?

Yes, we integrate nitrogen flushing systems to extend shelf life for oily snacks like nuts. Our snack packaging systems can reduce residual oxygen to less than 2%, significantly prolonging product freshness and maintaining flavor and texture.

Can I package different snacks on the same packaging line?

Yes, our machines support quick changeover with recipe memory for different products. The HMI interface allows operators to save and recall settings for different snack types, bag sizes, and sealing parameters. Changeover time can be reduced to under 20 minutes.

How do you handle fragile snacks like chips?

We use gentle feeding systems with low-pressure drop and cushioning slides to minimize breakage. Our systems maintain breakage rates below 2%, significantly lower than industry standards. The servo-controlled positioning ensures precise placement without damaging fragile products.

What snack types can your machines handle?

Our packaging machines are highly versatile and designed to handle a wide range of snack products, including nuts, chips, biscuits, jerky, candy, puffed snacks, and even mixed snack packs. We can customize the equipment based on your specific product characteristics.

Do you offer testing services for my specific pet food products?

Absolutely. We encourage customers to send samples of their pet food and packaging materials to our facility. We can conduct live video tests or on-site trials to ensure the machine runs perfectly with your product before shipment, guaranteeing the best packaging results.

Can the machines be customized for different bag sizes and filling weights?

Yes, our machines are fully customizable. We can tailor the equipment to fit your specific bag dimensions (width, length, and gusset) and required filling weights. Whether you need small treat sachets or large bulk pet food bags, our engineering team will configure the machine to ensure precise and efficient packaging.

What types of pet food and pouch styles can your packaging machines handle?

Our packaging machines are highly versatile and designed to handle a wide range of pet food products, including dry kibble, freeze-dried treats, cat litter, and semi-moist food. We support various premade pouch styles such as flat pouches, stand-up Doypacks, M-shaped side gusset bags, and zipper pouches to meet your specific branding needs.

What is the packaging speed of your coffee packaging machines?

Packaging speed varies by model. Our rotary packaging machines can reach up to 60 bags per minute, while horizontal and vertical machines typically range from 15 to 40 bags per minute. The exact speed depends on bag size, product type, and filling volume.

Do your coffee packaging machines meet food safety and hygiene standards?

All our coffee packaging machines are made with food-grade stainless steel (SUS304 or SUS316) for product contact parts. They comply with international food safety standards and are designed for easy cleaning and maintenance to ensure high hygiene levels.

Can your food packaging machines be customized for different production requirements?

Yes. We provide full customization services, including bag width adjustment, different filling systems (auger, multi-head weigher, volumetric cup), nitrogen flushing, date coding, and metal detection. We can tailor the machine to match your factory layout and production capacity.

What bag types are compatible with your coffee packaging machines?

Our coffee packaging machines support a wide range of premade bags, including stand-up pouches, zipper bags, gusset bags (side gusset), doypack, flat pouches, and pillow bags. We can customize the machine according to your preferred bag style.

What types of coffee can your packaging machines handle?

Our coffee packaging machines are suitable for packaging whole coffee beans, ground coffee powder, coffee capsules, and even instant coffee. We also offer specialized models for fine powders such as matcha and cocoa powder.

How to Adjust If the Bag Sealing Is Not Good?

Answer:If the bag sealing is not firm or appears incomplete, the issue is usually related to improper sealing parameters or contamination on the sealing area. First, increase the sealing temperature or extend the sealing time to allow the packaging film to melt and bond properly.Next, check whether the sealing area is clean. Dust, powder, or product residue on the sealing surface may prevent proper sealing. It is also important to confirm that the sealing temperature matches the packaging film material, since different films require different heat levels.Additionally, inspect the sealing components of the machine, including the heating elements, sealing bars, and pressure system, to ensure they are working correctly and providing even heat and sufficient pressure.After making adjustments, run several test bags to verify that the seal is strong, smooth, and consistent.

How Many Sets of Parameters Can the Packing Machine Store?

Answer:The packing machine can store up to 100 sets of operating parameters in its control system. These parameter sets include key settings such as bag length, sealing temperature, filling time, feeding speed, and other machine operation configurations.Once a parameter set is saved, it can be recalled and used directly through the machine’s control interface without needing to manually adjust each setting again. This feature greatly improves operational efficiency, especially for manufacturers who frequently switch between different products, packaging sizes, or materials.By selecting the appropriate stored parameter set, operators can quickly resume production with consistent settings, reducing setup time, minimizing human error, and ensuring stable packaging quality. This function is particularly useful in multi-product production environments where flexibility and quick changeovers are important.